Shipping Coverage

We provide shipping services both domestically within Portugal and internationally to approved destinations. Our shipments are handled by trusted logistics providers who specialize in the safe transportation of perishable goods. Shipping availability may vary depending on product type, destination, and legal requirements in the importing country.

Processing Time

Orders are processed as quickly as possible to maintain the quality and freshness of our products. Standard processing time may take between 2–5 business days, depending on product availability and health inspection requirements. Customers will be notified if additional time is required before shipment.

Shipping Methods

We use temperature-controlled transport and industry-approved packaging to ensure the integrity of our meat products during delivery. The choice of shipping method depends on the destination country, order size, and any specific regulatory guidelines that must be followed.

Shipping Costs

Shipping costs are calculated based on the order size, weight, destination, and method of transportation. Customers will be informed of the shipping cost at the time of purchase, and charges will be displayed clearly before finalizing an order. No hidden fees apply.

Delivery Timeframes

Delivery times vary depending on location. Domestic deliveries within Portugal may take 3–7 business days, while international deliveries depend on customs clearance and logistics schedules. Estimated delivery dates will be communicated, but unforeseen delays due to customs or transit issues may occur.

Customs and Import Duties

International shipments may be subject to customs inspections, duties, and taxes imposed by the destination country. These additional costs are the responsibility of the customer. We provide all necessary export documentation to ensure compliance, but we cannot control delays caused by customs authorities.

Order Tracking

Where available, customers will receive a tracking number once their order has been shipped. This allows real-time monitoring of the shipment’s progress until it arrives at the final destination. Tracking options may vary by carrier and destination.

Damaged or Delayed Deliveries

We take great care in packaging and transporting all products. However, if your order arrives damaged, incomplete, or significantly delayed, please contact us immediately. We will investigate the issue and, where appropriate, provide a replacement or refund in line with our Refund & Return Policy.

Non-Deliverable Locations

Certain countries or regions may restrict the import of meat products. In such cases, we reserve the right to decline orders that cannot legally be fulfilled. Customers are responsible for verifying import regulations in their country before placing an order.

Changes to Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in logistics providers, regulations, or business practices. The revised version will be posted on this page with an updated date, and it will apply to all future orders.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Matadouro Central de Entre Douro e Minho
Address: Lugar de Meães, 4760-632 Lousado, Portugal
VAT: 501835130 | Plant Number: PT D36 CE
Email: sales@matadourocentraldouroeminho.com.pt
Telephone: +351 964 770 976